Need help with JAB AI? Email us and we'll get back to you. You'll also find answers to the most common questions below. The JAB AI app is operated by Limitnil.
Contact us
Email [email protected] for help, billing questions, bug reports, feedback or anything else. To help us sort it out faster, include:
- Your JAB AI username, if you have one.
- Your phone model and whether you use iPhone or Android.
- What you were doing when it happened, with a screenshot or screen recording if you can.
JAB AI Pro and billing
- How do I restore my purchase?
- Open any Pro feature in the app to bring up the upgrade screen, then tap Restore under the button. Make sure your phone is signed in to the same Apple ID or Google account you subscribed with.
- How do I cancel?
- In the app, go to Settings → Manage subscription. Or cancel in your store account:
- iPhone: Settings → your name → Subscriptions → JAB AI → Cancel Subscription.
- Android: Google Play Store → your profile icon → Payments & subscriptions → Subscriptions → JAB AI → Cancel subscription.
- How do free trials work?
- If your plan comes with a free trial, the subscription starts when the trial ends unless you cancel at least 24 hours before. You can cancel during the trial and keep using it until the trial ends.
- Can I get a refund?
- Apple and Google process all payments, so refunds are handled by them. Request one through Apple's Report a Problem page or the Google Play refund page.
Your account
- How do I sign in?
- With Apple, with Google, or as a guest. A guest account is kept only on that phone, so to keep your fighter if you change phones, go to Settings → Log In and sign in with Apple or Google.
- How do I delete my account?
- Go to Settings → Delete account. Your account and its data are deleted from our servers straight away. See Delete your account for what is deleted and how to ask us by email instead.
- How do I leave the leaderboards?
- Turn off Settings → Show me on the boards. Your username and scores are then hidden from the weekly and all-time boards.
Using the app
- Which features use AI services?
- Video analysis of your rounds, meal scans and the coach chat use Google's Gemini API. You can turn these off or on in Settings → AI features. Camera frames in lessons, exams and arcade games are processed on your phone and are never uploaded. Our Privacy Policy has the details.
- How do I change the language?
- Go to Settings → Language. JAB AI is available in English, Spanish, Portuguese and Japanese.
- How do I report a result?
- Tap the small flag at the bottom of a video analysis or beside a scanned meal. To report a coach reply, press and hold it. You can also email us.
Something isn't working
Most problems are fixed by these steps:
- Update JAB AI to the latest version from the App Store or Google Play.
- Check your internet connection. Video analysis, meal scans and the coach need one.
- Close the app fully and open it again.
- For camera lessons and Analyze, check that JAB AI is allowed to use the camera in your phone's settings.
Still stuck? Email [email protected] with the details above and we'll help.